FAQs
Where do you ship from?
We partner with a network of trusted international warehouses and fulfilment centres to bring you high-quality products at the best possible prices. This allows us to deliver unique items you may not find locally.
How long does delivery take?
Delivery times vary depending on your location and the warehouse fulfilling your order:
- UK: 5–10 business days
- Europe: 5–12 business days
- International: 7–15 business days
You’ll receive full tracking details once your order has been dispatched.
Can I track my order?
Yes — once your order is shipped, you’ll receive a tracking link via email so you can monitor its journey every step of the way.
Will my items arrive together?
In some cases, items may be shipped from different fulfilment centres to ensure faster delivery. If this happens, you may receive your order in separate packages.
Can I change or cancel my order?
Orders can be modified or cancelled within 12 hours of being placed. After this time, your
order may already be in processing.
What is your return policy?
We offer a 30-day return policy for peace of mind.
To be eligible:
- Items must be unused and in original condition
- You must contact our support team before returning any item
What if my item arrives damaged or incorrect?
If something isn’t right, we’ll fix it. Please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.
What payment methods do you accept?
We accept all major payment methods including credit/debit cards and secure online payment providers.
Is my payment information secure?
Absolutely. Your information is protected with industry-standard encryption and secure
checkout technology.
Do you ship internationally?
Yes, we ship worldwide. Shipping times and availability may vary depending on your
location.
How can I contact you?
Our support team is here to help.
Email: infor@bellure.co
We aim to respond within 24 hours.